Intelligent tools and changing customer standards are quickly changing business process outsourcing. These days, companies want to make service models that are both quick and caring. This change has made human-centric outsourcing for modern BPO more critical. In this type of outsourcing, businesses use technology without sacrificing the human link…

Among the many ways artificial intelligence (AI) is disrupting the BPO sector, data netry is seeking some of the most groundbreaking changes. Although it was a repetitive task that required continuous manual effort, it has now been transformed by using automation tools and intelligent systems. As businesses demand faster project…

The way the BPO team works is experiencing a huge transformation, and it is changing more rapidly than anyone had anticipated. As the demands of clients continue to change and technology paces all processes, businesses are reconsidering the way their employees collaborate with each other.   So, here comes the…

Hyper-personalized CX is helping businesses across industries to make their customers happier, retain them, and raise their lifetime value. As businesses are scaling, it is becoming important to outsource support for back-office tasks in order to handle intricate service demands quickly and accurately.   With data-driven workflows, smart automation, and…

Organizations globally are facing a big question: how can AI's potential be used without losing the human knowledge that is key to strategic success? It's not a matter of selecting between human intelligence and artificial intelligence. Instead, it needs to strike the right balance between how well technology works and…

Cost optimization, large-scale data processing, and operational efficiency— these three have been the key drivers of the BPO sector. Numerous routine workflows and transformations have been adopted over the years to achieve these. However, given how complex and voluminous data has become in today’s time, traditional methods have become obsolete.…